Customer Services (Terms of Conditions)
November 1st, 2010
Please refer to the price list(>>Here!)
Company Name : M's Collection CO., LTD.
Store Name : M's Bicyclette
CEO & Store Manager : Kentaro Tsuchihashi
Address : Mita 1-1-12-1204,Minato-ku Tokyo 1080073 Japan
Phone Number : +81-3-6436-3495
Fax Number : +81-3-6436-3496
e-Mail : firstname.lastname@example.org
1) Any information entered in this site, sent by FAX and/or e-mail, for example your name and email address will not be sold or passed on to any third parties. We may use this information to keep in touch with you regarding your order and let you know about any special offers by Telephone and E-mail.
2) Credit card information is processed using secure servers on our behalf by our payment providers. M's Collection CO., LTD. does not have access to your card details and transactions are processed automatically to ensure the security of your card. Any sensitive information, such as a credit card number, which is to be transmitted over the internet, is protected through the use of encryption.
Method of Payment
We accept bank transfers payment only. We cannot take care payments over the phone, so all remittances will have to be made by secure internet access or bank transfer.
To pay by direct bank transfer, place your order normally, but don't complete the payment online. Email us to shoe that you will pay by bank transfer, and email or send FAX us. Again when you have completed the bank transfer, we will dispatch the goods when the money arrives in our account.
Delivery & Postage
1) We hope to dispatch all Japan orders by the 2-4 working days after we confirm your payment by Japan Postal Service and other requested methods by customer.
2) We cannot guarantee next day delivery as delivery time is subject to Japan Postal Service.
3) Saturday, Sunday and public holidays are not treated as working days. Orders placed late Friday and
over the weekend will normally be processed on Monday.
4) We calculate acculate shipping cost after we accept your order. Customer has to pay the shipping cost.
5) We ship to most international destinations. If your country is not listed, please contact us.
6) International orders normally take 5-14 days and are sent out entirely at your own risk unless the insured shipping cost upgrades. We are not responsible for the reliability of overseas postal services. Once goods have left JAPAN, they are entirely the responsibility of the customer. We are not liable for the payment of import or export duties. If goods are impounded by the Authorities of the country to which we are sending, payment of those duties are your responsibility.
Availability & Returns
1) If your item is not available, we will contact you immediately. You will receive a full refund if you decide to cancel your order, or you may select an alternative product.
2) Please return unwanted items within 7 days in merchantable condition with the original packaging for a full refund.
3) Return Address is as follows.
M's Collection CO., LTD.
Mita 1-1-12-1204, Minato-ku Tokyo, 1080073 Japan
In case you have any problems with any part of our service or comments on how it can be improved, please don¡Çt hesitate to contact us.
By Telephone : +81 (3)6436-3495
By Fax : +81 (3)6436-3496
By Email : email@example.com
By Post : Mita 1-1-12-1204, Minato-ku Tokyo 1080073 Japan
Customer Satisfaction Guarantee
We want you to be completely happy with your purchase. If for some reason this is not the case, please contact us and we will act promptly to solve the problem.
If you are the beginner of riding bicycle, DO NOT attempt to ride by yourself! There are hundreds of Bicycle clubs in Japan. Ask your local bicycle shop nearby your location. Many clubs often have qualified instructors to teach you how to ride bicycle.
Limit of Liability
All products are constructed to the highest standard and made strong enough for reasonable usage by an experienced and responsible cyclists.
By keeping the purchased products in good conditions, you confirm that the products have not been structurally damaged and are fit for purpose as required.
The sole obligation of M's Collection CO., LTD. shall be to replace those parts proven to be defective or missing. If you are not willing to agree to this binding condition of sale, please do not purchase any products from us, or if you do please return them in as-received condition for a refund.
M's Collection CO., LTD.
CEO and Store Manager Kentaro Tsuchihashi